Refund policy
Your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.
Return Eligibility:
-
Items must be returned within 30 days of delivery
-
Items must be unused, in original condition, and in original packaging
-
Proof of purchase (order number or receipt) is required
Non-Returnable Items:
-
Final sale items
-
Perishable goods
-
Gift cards
Return Process:
-
Contact us at support@jandpproduct.com with your order number and reason for return.
-
We will provide you with return instructions and a return shipping address.
-
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds:
Approved refunds will be processed back to your original payment method within 5–7 business days after we receive the return.
Return Shipping Costs:
-
Return shipping is the responsibility of the customer unless the item was defective or incorrect.
-
We recommend using a trackable shipping method.